My refund is being withheld by TPG and I want a full refund.

I understand that turbotax the service is not holding onto any of my money but I know the company TPG is. I have checked that all my tax info is correct, Line 30 is filled out, I am independent with no dependents. and I don't owe anyone anything. I am short 1673 dollars from the estimated return of which I understand I paid turobotax for their ****ty unnavigable service and that the irs may make minor Changes to my refund but this is ridiculous. I was relying on this money to get me through the next couple of months and I am extremely upset by my research on all of this. I am telling everyone and their moms to never use this site. I want a refund because I made less than 20,000 this year and I was supposed to be able to file for free if I made under 34,000. I am contacting anyone I can in order to file a complaint about this. This is ridiculous.

 

EDIT: Also what the ***k does "refund so far" supposed to mean. I can't find anything elaborating on this. I found this under the tab "see how your numbers are adding up"

 

also also, where can I file a complaint about this? besides the bbb since I hear that they're useless.