@Azraded61 wrote:
Turbo tax what are you going to do to fix this situation. U took $6k from
me. There are no offsets when I call the number the IRS has provided and I have no tax debts. I have used you guys for 7 years never had this issue. Nobody at the irs is answering calls and your agents can’t help. . This is not acceptable and I need some answers .
TurboTax does not receive any kind of tax refund, federal or state.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
