@Critter-3 Ironically on their website they claim " we do not hold funds". That's a random declaration to make for no reason wouldn't you say? But, anyways they also have terms in the "agreement" that states what they will do when an issue is brought to their attention, and in a specific time frame. So no, people did not sign up for this. If they(TPG) don't do what they said they'd do, that's breach of contract.
