@od777 Have no idea whether contacting the BBB will help or not.
As for the IRS website, it has had glitches in the last two years. If you are entering the exact information for your Social Security number, your Filing Status and the Whole dollar amount of the federal tax refund as reported on on your tax return the website should give you the information.
Only about 9% of callers actually get through to an IRS agent. They have had major problems ever since the start of the this Covid-19 nonsense.
You can try this procedure as some users reporting getting through although most did not -
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
