@ Harden8282 wrote:
I spoke to a support person regarding the extra fees charged when I only selected the basic plan which should be free.
I was told I will get a refund that will take 4-6 weeks. Can someone reach out to me and confirm if the refund has been submitted? is it a real thing?
Thank you,
This is mainly a user community forum. Nothing account-specific can be handled here, and TurboTax Support does not normally contact people through the forum. So no one here is likely to know anything about your specific refund request.
If you end up needing to call them back, have your support incident number for them, if possible.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
