After successfully registering for the Turbo Prepaid Visa® Card, you should receive your card via USPS mail with 5-10 business days. To report a card that was lost, stolen, or never received, please click here to report it lost/stolen.

You may also reach the Customer Care department, toll-free at (888) 285-4169.

To learn more on this topic, please refer to the FAQ: How to get your tax refund on a Turbo Prepaid Visa® Card.

https://ttlc.intuit.com/replies/6419975

I have been having the same issue.  Thwy sent one card and it apparently got lost in the mail so they sent another one and I still haven't received it. I have been without a paycheck for over a month I need that card.

Please contact Green Dot at the number located at the bottom of the link below.  Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.

Contact for assistance with Turbo Visa Debit Card