Based on the IRS reference if your AGI was $155K and you filed a joint return with two dependents your maximum is $2800. Of course if your AGI was higher- the credit would be lower and if AGI lower- higher credit.
It definitely sounds like something around $2800 should have been included on your return. Since your account wasn't updated until late in the year there may be a payment being processed that you haven't received yet. Therefore the IRS removed it from your return.
Refer to question H10 in this IRS FAQ for your course of action, which is to contact the IRS.
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