If you did not receive any letter yet and you just got the information from the Where's My Refund portal, then yes, you should be getting a letter with a more detailed answer.
If you already have a letter, and you disagree, you will need to call the number at the top of the form.
The most often reason this adjustment is being made is because you already received the rebate. I would suggest going back through your bank accounts to double check that you did not receive it. They were direct deposited if they had your account information available. Also, they were sent out at different times for different people so yours may have been sent after they received your 2020 taxes.
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