@ auplater wrote:
On February 28, 2022 I used TurboTax Premier to file federal and state taxes. When I got to the payment screen, the charges came up as $99 instead of the $69 for Premier that I used and was recommended to use by you. Why did I have to pay $99 instead of $69 as advertised on the website? I figure you might like to resolve this before I go online and issue a bait-and-switch severely negative review on Facebook, Wall Street Journal, FTC, etc..... you get the picture.
I've been a 20+ year user of your product, but this crap sucks!!
This is mainly a user community forum, but I can tell you how to reach Customer Support below, if needed.
The website currently shows a discounted price of Online Premier at $69 for Federal and $39 for state. If you had both, that would total $108 plus possible sales tax. It will, however, increase tomorrow to $89 for Federal and $49 for state after the discount expires at midnight tonight.
So I don't know where a $99 figure came from. Check your fees this way:
Log in and open your return.
Once the return is open, go to the left menu column and click on TAX TOOLS, then TOOLS.
In the Tools window choose MY FEES.
If you need to discuss your fees with TurboTax Customer Support, here's how to reach them during business hours.
Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
