@samanthaachenbac There was, in fact a known issue for some customers who had received lower refunds a few weeks ago. That issue has been resolved. However, there are a number of other reasons that the refund might be delayed. In most cases, it is being held up by the IRS. This would be the case, for example, if the reconciliation of either the Recovery Rebate Credit (stimulus payment) or the Advanced Child Tax Payments does not match what the IRS has on file. An IRS offset procedure would also be a reason for a delay. Any of these issues would be with the IRS, and not with TurboTax nor SBTPG.
In this user forum we cannot address refund processing issues. We do not have access to how much was claimed, nor how it is processed. The sites provided as a link by MoniqueLO can grant you an online access to what the IRS and SBTPG have for your account; we here do not have access to that. You are certainly welcome to continue to try to contact TurboTax' phone customer support by clicking on this link here, or you can use the links above to contact SBTPG or even the IRS. We can certainly appreciate your desire and right to obtain an answer on what is happening on your account and get a resolution. Regretfully, in this forum, we cannot provide any additional information.
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