@SForrestLO, really wish you would stop copying and pasting the same information over and over again. How about telling us if there’s a resolution that TurboTax is working on for its customers. You have people getting shafted left and right by your chosen third-party processor. What is being done to resolve this, because none of your customers can even reach that bank. and for those rare unicorns that are getting though, TPG has no information to offer them other than to submit a ticket. Guess what, I have submitted three tickets and not gotten a single response in over a week. This is fraud. When is this getting fixed?
for the people above that asked how you get to a person at TPG, well it’s kind of hard. First you have to lie about whether you’re a customer or tax preparer in the automated system, go ahead and choose any other choice OTHER than being the taxpayer (that they’re holding funds hostage from) and it will get you through on hold to a customer service representative. However, good luck with your call not being disconnected because every time I’ve called and gone around that way has disconnected my call after about 45 minutes of my time holding. Super frustrating, I am going to let my attorney handle this from here on out.
Not a single email from TT or TPG explaining wth is happening here. Awful.
