@ambertayama
If the second method I provided above (about how to download/print from the Print Center inside the return) didn't work for you, then I don't know why. Here's how to phone TurboTax Support so they can question you and troubleshoot in realtime.
Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
