@SForrestLO Well I'm glad TT is finally checking up on this. But by saying checking on it do you mean the holding of funds or the 1st refund fee?? I would hope as a company they are checking into both allegations since I know they are receiving multiple reports of both taking place. As to SBTPGs policy on not holding refunds as stated in the T&C of my contract, well it's a null point now. It doesn't matter if TT finds fault in that as they will not help me in anyway now. Even though I signed a contract and that contract wasn't full filled. Also I know 100% for a fact there was NOT any mention of a 1st refund fee of 40$ anywhere in the TT paperwork. Because I do read through all of the T&C and the agreement and permissions before I sign. I've called TT at least 20 times over the last few days and Ive been told conflicting statements. I was told that during peak tax season that the T&C stated that SBTPG could take up to 5 business days excluding federal holiday to release funds. I was told that they had checked and SBTPG thought it had received some refunds that it hadn't therefore putting everything on hold, I called SBTPG they said absolutely not. There's so much misinformation going around by TT and it's employees, I don't believe anyone will ever believe anything said by this company again. I will not try to get others to use TT, I will warn against it due to employees giving conflicting answers to same question. That's horrible business
