@lindsaywebster wrote:
There's no Tax Home or Documents on the left for me. But when I log it it says Thanks for doing 6 years of tax returns with Turbo Tax, now let's get started on this year., then lands me on a page with my info to get started.
Then start a 2021 tax return if you have no already started one. Once you have entered some personal information on the return you can sign out. Click on Sign Out at the bottom left of the online program.
Then sign back onto the account - https://myturbotax.intuit.com/
If there are no tax years listed under Your tax returns & documents then you did not start the 2021 account with the same User ID you used for the prior year tax returns.
You have to sign onto your online account using the exact same User ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"
