Refund missing

Hello, I never received my tax refund from when I filed last year. I got frustrated the few times I’ve tried to call and ended up forgetting about it. Anyways, I accidentally signed up for my refund to go on a card last year, only received a credit karma card in the mail, and it has $0 on it. I know that the refund was successfully deposited but I never received a turbo tax debit card. Is there any way to get another card sent with the money transferred?