I haven’t received my debit card yet, where is it?
If you recently requested your Credit Karma Visa® Debit card, either when you opened your account or because you requested a new one, it should arrive within 7-14 calendar days. If it has been 15 days or more since you requested your debit card, you can request a new one through your Credit Karma Spend account.
When you are waiting to receive your new debit card, be on the lookout for a burgundy envelope. The envelope doesn’t say a lot on the outside so you may want to be especially careful when sorting your mail when you are expecting your new card.
We send your debit card through the US Postal Service so it should arrive with your regular mail. We are also aware that some debit card deliveries can take a little longer than normal due to bad weather conditions or other unexpected circumstances. If you have had delays with any of your other mail delivery it will likely impact delivery of your new debit card as well.
Since we are using a standard envelope to send your new debit card to you, we do not have precise tracking available. We know when your card was sent but we can’t really tell how close it is until it arrives and you activate it online.
While you wait for your new debit card to arrive, you can begin using funds from your Credit Karma Money Spend account right away by adding a virtual card to either Apple Pay or Google Pay.
You can locate this option through the Credit Karma mobile app by accessing your Credit Karma Money Spend Settings page under Debit card & ATM settings.
