As I already said ... this was a new company situation that had glitches that affected the eager early filers is really nothing new or unexpected. The fact that the problem was finally figured out and acknowledged, a promise was made to do it better next year and a refund of the TT fees was an appropriate step. Unfortunately due to how the efile system is set up they could not make the loans/advances after the efile was accepted by the IRS and it is unfortunate for those affected by this unforeseen issue.
