The tax refund meter on the TurboTax website is only an estimate. TurboTax receives no information whatsoever from the IRS after the tax return has been accepted so has no direct knowledge of the status of the tax return or the status of the tax refund.
TurboTax does not receive any type of tax refund, federal or state.
Assuming that you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
