I am beside myself and beyond furious. I applied was approved and IRS accepted my return over 2 days ago. I to would never have used this method if not for the advance. With this outrageous crap of NO ONE knowing anything and execs hiding behind call center employees . I am more than happy to join those in filing formal complaints including fees paid for NOTHING!! I AM A SINGLE MOM AND I TRUSTED BOTH THESE COMPANIES TO STAND BY WHAT THEY SAY AND THEY HAVE LEFT MEWITH OUT A PENNY. It's shameful and needs to be addressed immediately. it's false advertising and deceptive business practice. Someone needs to reach out and provide us answers!
