After you file

@tlagoy It is impossible to tell what you are trying to resolve since you posted to a thread that dates back a couple of years and that has posts from dozens of users now.   What we can tell you is that the IRS is no longer showing information on the refund site for 2020 returns.   They have switched over to show only 2021 refunds on the site.  So it will say "no information" for 2020 when you try to track 2020.   If you have been seeing information until recently on the IRS site then you know they have your return and it is being processed.   The severely backlogged IRS is still working on millions of 2020 refunds.

TurboTax does not get any information from the IRS or state after you file your tax return.

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html