After you file

This always happens at the beginning of the efile system ... and the SBTG bank is no longer being used by TT so I am not sure who gave you the info but it seems all the processing banks are having the same issue.  

 

For questions regarding your Refund Advance status, you will need to reach out to Credit Karma. You can contact them by clicking here

 

Although TurboTax and Credit Karma are both a part of Intuit, they are separate products. Please see  Is Credit Karma a part of TurboTax? for more information.