@Critter-3 Thanks for the phone tree. I got through to an agent who is also frustrated with the lack of movement on my return. For the second time, she wrote a referral to issue a letter for the next steps, a 3176c letter, frivolous claims for deductions. Without that letter, I cannot clear up the issue. Now I have to wait another 30 days to see if they will send me the letter! Any suggestions would be appreciated to get them moving!!!
By the way, a hint on how to get calls answered, call early in the day. The IRS Call Center opens at 7 am, I placed my call at 7:01, and by 7:12, they were engaged.
