@JotikaT2 @MichelleLO
The “work around” doesn’t work. And frankly, the “work around” doesn’t make since. You cannot “skip to file”.
What happens is we choose the advance refund option, following the prompts. Then we move on to signing and filing, following the prompts.
Once you get to the state page before the page that allows you to transmit your filing it gives the error. There is no “skipping” it as the work around suggests.
I’ve tried ALL of the suggestions on posts that I can find and none of them work. Please do not direct customers to extremely vague “instructions” that haven’t even been proven to actually work just to cause more frustration and confusion.
I’ve signed up for the email. Hopefully they can get it corrected soon.
