As stated above the TurboTax online software isn't paid for until the return is completed. At that point you are asked to pay for the software before you are able to file. Once it's paid for then it's used - you could have printed and mailed your return in and TurboTax would have no way of knowing. They do not offer refunds for the software after that point.
If you still need to contact TurboTax, though, use this link to do so.
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