@anildosapati21 wrote:
and I actually tried from my friend's laptop at his place, and same result! this is frustrating, is there any alternative at this point?
If you are not having any problem downloading the 2019 PDF and 2019 tax data file from the website then there is something going on with your 2020 online files. You can try support again on Monday and see if they will bump you up to the next level of technical support.
Otherwise the only way I know of is for you to recreate the 2020 tax return using the 2020 software that was provided to you.
You can get a free transcript of the 2020 tax return from the IRS to assist you in recreating the 2020 federal tax return. Go to this IRS website for a transcript - https://www.irs.gov/individuals/get-transcript
