@suzvjohnson1976 wrote:
I closed all windows. The recovery link just takes me to a login page.
I looked at every option of my Intuit account.
I looked up links for 2020 TurboTax account.
I have no other or multiple accounts.
This leads me no where.
I guess I will have to go to the IRS to get my W2.
What about when I need to file on TurboTax next year and it doesn't have my 2020 tax returns?
I guess there's no point in using TurboTax if it cannot keep record of that information.
By the way, there are issues with the coding on this website.
I tried updating my address on profile with no success either!
I am a web developer, I'm not a tech idiot.
If you cannot use the account recovery website then complete the Account Recovery Request in this TurboTax support FAQ - https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...
For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
TurboTax does not have a copy of the W-2 or Form 1099. It would have W-2 and Form 1099 worksheets that included the tax data from the forms that were entered. The worksheets would be included in the PDF of the tax return in the tax year the return was completed.
If you cannot obtain the W-2 from your employer, then for a fee you can get a complete copy of a W-2 from the Social Security Administration - https://faq.ssa.gov/en-us/Topic/article/KA-02501
You can get a free Wage and Income transcript from the IRS - https://www.irs.gov/individuals/get-transcript
Sorry you are having so much trouble getting your account. It usually is really simple. I have had an online account for decades and have access to the online tax returns for the past seven years. Seven years is the max amount of time returns are retained by TurboTax and the IRS.
If you followed the procedure as shown in this TurboTax support FAQ it should be no problem in changing any of your information for the TurboTax account - https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...
Of course you will need a valid User ID to update the account.
