Yes---it is frustrating to have to verify your identity since the IRS is so backlogged and it is difficult to get through. We hear that trying at 7 a.m. works sometimes. Frustrating as it is, to get your refund you have to verify with the IRS, and TurboTax cannot help with it.
I HAVE TO VERIFY MY IDENTITY
https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
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