@Caretaker3396 wrote:
I opened an account at 1st national to receive my tax return. After opening the account and sending router # to the IRS for direct deposit, my return was deposited in the account! Every day I checked for a balance and it showed 0 current balance every time I checked on it? Upon opening the account there were security questions that had NOT been asked nor answered? I had no knowledge of such questions neither by phone call or E-mail? After a period of time gone by, 1st national without notifying me sent the return back to the IRS? In order for the IRS to send a paper check out they asked for proof of identity? The form from turbo tax and some form of ID but wasn't told where, who, when to send? The IRS building here in Chico is only doing appts. For specific things and NONE are for my specific needs!! Every phone call is automated and never reach a live person? So what can I do now that will get me my return sooner than later?
The IRS had to send you a notice requesting you verify your identity. Follow the instructions on the notice.
See this IRS website for identity verification - https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
