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After you file
@Misssdb I looked back at your other posts. In your first post from several months ago in late June you mention that your address has changed and you missed getting a letter from the IRS. Have you sent in a change of address to the IRS?
CHANGE OF ADDRESS
https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes
Are you seeing any messages on the IRS refund site? If the IRS sent you a 5071C letter to verify your identity you need to take care of that....but it seems you do not know what the missing letter was about.
There are a lot of delays for 2020 refunds. TurboTax does not ever get any information from the IRS after you file your return, so no one at TT would know about a letter sent to you by the IRS.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
TAX ADVOCATE
At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
https://www.taxpayeradvocate.irs.gov/wp-content/uploads/2020/08/TAS_CaseCriteria_061120.pdf
https://www.taxpayeradvocate.irs.gov/can-tas-help-me-with-my-tax-issue/