@cacleave wrote:
What does 'New Member' mean - I have used TurboTax for about 20 years!?!
Could be that you are using a different User ID then what was used for the prior tax years.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
