Turbo Tax is a self prepared return. They only transmit your return to the IRS. Once the IRS accepts it then they are done with their part. They can not find out anything or help get your refund.
Did you efile? Was it Accepted? You can check your efile status here,
https://turbotax.intuit.com/tax-tools/efile-status-lookup
When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.
When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?
And read the posts above.
