Sorry---TurboTax cannot help you verify your identity. Only you can do it. TurboTax provided the software for your self--prepared tax return and has no way to confirm that the information you entered was true. TurboTax cannot intercede with the IRS for you. Try calling at 7 a.m. or near the end of the day---we hear anecdotally that sometimes that gets you through.
I HAVE TO VERIFY MY IDENTITY
https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
