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After you file
@Daviam514 Okay----when you filed that 2019 return did you use 2019 software? The only way to prepare a 2019 return in January 2021 was by using downloaded desktop software on a full PC or Mac. Is that what you did? And then it had to be filed by mail. E-filing for 2019 returns has been permanently closed since October 2020.
And then you say you amended a return because of unemployment. Are you still referring to the 2019 return? Did you receive unemployment in 2019 and forget to include it when you filed and mailed your 2019 return? You should always wait for a tax return to be fully processed before you amend it. It does not sound like you waited--so now you have an original 2019 return in the system and an amended 2019 return in the system. So that would be a reason why the IRS is having trouble processing the amended return.
Or......did you do something else? Please explain step by step what you did with your tax returns---it is quite confusing. Tell us what software you used. And did you file a 2020 tax return?