Same exact thing with me . I have used them for years the last couple years I paid for deluxe and expert advice chat plus e-file charge etc. it is 5 months since sending 1095-a and form 8962 to irs. Turbo tax and there system cliche caused this mess. Turbo tax is useless I was told nothing they can do and gave me the IRS phone.
The best is turbo tax didn’t get their payment from my refund since I haven’t gotten one so they electronically withdrew their payment from bank acct using information on my tax return.
I will never use them again. Message on where’s my refund has changed from still processing to I no record of return and to try & re-enter my information again. It is a total mess
