The IRS is the federal tax system so I suspect you meant the CA FTB.
Save a PDF of the return if you have not done so and LOOK at the Refund Processing Service paper work ... if you had the TT fees withheld from the federal refund then one of the processing banks is CIVISTA.
Civista Banking is one of 2 banks used for the refund processing service if you chose to pay the Turbo Tax fees out of your Federal refund.
A temporary account is opened in one of those 2 banks in your name to receive your deposit before it later goes on to your bank.
If you chose the option to pay the Turbo Tax fees out of your Federal refund, that is handled by an intermediary company called SBTPG (Santa Barbara Tax Products Group). SBTPG receives your funds from the IRS at one of their two banks, subtracts the fees, then sends the rest on to your bank. SBTPG uses one of 2 banks - Civista Banking of Sandusky, OH, or Green Dot Bank.
In addition, if the direct deposit from SBTPG's bank to your bank fails for any reason, it bounces back to SBTPG's bank, who will issue you a check by mail.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
