@AVXtech101
No it is not fraud ... when you agreed to the refund processing service (twice in the program) you DID give them permission to withdraw the fee if the refund was grabbed for an offset OR the refund was delayed.
Before they debit they send 4 separate email alerts over a 3 week period to explain the situation and to offer a way to delay the debit ... read those email instructions carefully.
First see this FAQ on what you are experiencing.
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
If their auto-debits have caused you to incur overdraft/non-sufficient fees (NSF fees), you have some recourse for the overdraft fees. You will have to talk to Support to inform them of the situation and get an Incident Number from the person who takes your report, then see this FAQ:
FAQ: How to submit a non-sufficient funds (NSF) case for review:
https://ttlc.intuit.com/community/charges-and-fees/help/submit-an-nsf-fee-case-for-review/00/25701
NOTE: As the FAQ says, you should redact (black out) other personal info such as the account number, etc.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use the phone number displayed in the first FAQ above, or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
