Well it is the only answer you are going to get from the ancient tool on the IRS site. Between the first step and the second your return can literally get "lost" in the system so it cannot be tracked. This happens usually as you are moving from one department to another and there is nothing you or the IRS can do about it.
Your return doesn't just hit one department ... there are quite a few steps in the pipeline that your return must pass thru ... even more if it goes into a another loop ... https://www.taxpayeradvocate.irs.gov/get-help/roadmap/
If you want to complain to someone call your congress person and demand they fund the IRS properly so they can upgrade their ageing computer systems, update/upgrade the WMR? tool and hire enough people to handle all the tasks they have been forced to add the the regular jobs they need to handle. Congress has cut the IRS budgets every year for the last decade so now the IRS has to do a lot more with less and less.
