Call the IRS at 800-829-1040 between 7 AM - 7 PM local time Monday-Friday
- Choose # for language preference, then listen for brief recorded message about refunds.
- When prompted, choose option 2 for "personal income tax" (DO NOT choose option 1, "Refund" or you will be sent to an automated line/message and have to start over)
- Next, press the following sequence in order - 1, 3, 2
- You will then be asked to enter your SSN or EIN twice. DO NOTHING - JUST WAIT until new menu options are presented.
- Then, press 2, 1, 3 Unless call volume is excessive (at which point you will hear a recording and be disconnected), this sequence will put you in queue for an agent to assist with providing details of an existing payment or installment arrangement.
