For future reference do not use any refund processing service with ANY tax prep company if you don't like the fine print in the contract because all the DIY programs have these clauses and so do the Brick & Mortar stores that provide these options. Always pay the fees upfront with your own debit or credit card to avoid the fee and aggravation.
And if you qualify you can use one of the 10 IRS FREE FILE options but you must use the link on the IRS site that becomes operational in mid January each tax year : https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
