@Sergia wrote:
Why is it necessary to pay TurboTax before I receive my refund? I opted for the pay using my refund option. I haven't received my refund. Therefore, TurboTax doesn't receive their payment either. This is terrible customer service. I won't be using them next year.
See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
Regardless of which tax preparation software vendor you use, if you are offered the option to pay the account fees from a tax refund, they all will have caveats in the agreement where they can access your account to pay for the fees if the refund is reduced or delayed.
So do NOT use that option. Pay for the account fees up front with a credit or debit card so this situation will Never arise.
IRS website for free tax preparation software vendors - https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
