@Twostepaf31 wrote:
I have also been waiting for my refund and it was supposedly deposited into an account I do not own. I am trying to get my money and to no avail no one will help. Anyone else have this problem?
Has the IRS actually issued the federal tax refund - https://www.irs.gov/refunds
If so, did you request to have the TurboTax account fees paid from the federal tax refund?
If you did and the refund has been issued then the refund is with the third party processor.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
