After you file

By any chance did you MAIL in the return ?    If so this may be an IRS date entry error so you need to disagree with their conclusion and respond with a copy of the return and the tax worksheet in the program ... save a PDF of the return to see the QDCGTW showing how the program computed the taxes.  

 

I RECEIVED A LETTER FROM THE IRS/STATE

 

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

 

I GOT A LETTER FROM THE IRS   

 

(what the letters from the IRS mean)

 

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

 

 

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

 

AUDIT SUPPORT

 

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/