TurboTax satisfied their obligation to provide tax preparation software so that you could complete and file your tax return. Your tax return is self-prepared using do-it-yourself software. Once the tax return is filed TurboTax has completed their service to you.
TurboTax is a tax preparation software company. It is not a tax professional such as a CPA, EA or tax attorney that you paid to complete a tax return for you.
See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
