The 60 day letters are computer driven automatically if you are in the system for a certain amount of time and there is really nothing you can do but wait for the IRS to finally get around to processing your return. Doubt you can even get any help this year but if you want to try ...
Only the IRS controls when and if a tax refund is Approved and Sent.
Since the season started 2 weeks later than normal millions more returns piled up in the processing pipeline so it is understandable that it will take a bit longer than normal to clear the backlog of returns so patience will be needed ... check the IRS site every couple of days for a progress report :
https://www.irs.gov/refunds
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 and then 4 …
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate
