@day10native No one at TurboTax can help you verify your identity. Only you can do that. TurboTax is a software company. The software does not know if what you entered was accurate, true, complete or fraudulent and has no way to tell the IRS that your entries are true and correct. Sometimes the IRS randomly requests identity verification as a fraud prevention measure and sometimes something on your return triggers the request for identity verification. In order to get your refund you have to provide the IRS with the information they requested.
(and no, the IRS does not have live chat.)
I HAVE TO VERIFY MY IDENTITY
https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
