@Danielle21 Do you mean you got a letter from the IRS asking you to verify your identity? That is NOT something TurboTax can do for you. You have to do that yourself. Sometimes the IRS requests identity verification randomly and sometimes there is something on your return that triggers them to make the request. TurboTax cannot verify your identity for you. TurboTax is only a software program----the software program cannot know if you are really who you say you are or if you put something fraudulent on your tax return. Until you follow up and provide the IRS with the information they have requested from you, you will not receive your refund.
I HAVE TO VERIFY MY IDENTITY
https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
