@bk9001 wrote:
Thank you. Unfortunately - there is no restore point in the system except for the date when I discovered the problem and re-installed TurboTax again.
This is the only year when I didn't create a print version for records - as inkjet printers head had dried due to covid period non-use.
Have you tried this -
Right click on the TurboTax icon
Click on Properties
Click on the Compatibility tab
Check the box Run this program as an administrator
Click on Apply and then on OK
Start TurboTax and see if the current year files are available.
The TurboTax default for saving the tax data files and any PDFs is in the TurboTax folder in the Documents directory.
In all my years of using the TurboTax software I have Never experienced a TurboTax installation or a TurboTax update that would remove any files from the TurboTax folder.
I am currently running a Windows 10 PC Version 10.0.19043. Have TurboTax installed for tax years 2007 thru 2020. The 2020 TurboTax Premier version has the latest updates - Version 020.000.1744
There have been instances where a Windows update would for some reason move the TurboTax folder contents to the Recycle Bin.
Contact TurboTax support. Request technical assistance.
Support is open from 5am to 5pm Pacific time, Monday thru Friday. Closed on Memorial Day
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
