You do not mention why you asked for a refund. No one in the user forum can see your account or help with billing issues. You will have to contact customer support again to see what --if anything--- they are doing. Do not use the word "refund" in your request. Use the word "billing" or your request will be routed toward income tax refund issues.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
