We cannot tell what software you used. Do you mean you used online software or that you used the CD/download? If you used the online program you have to pay for each return---and if you got far enough to e-file, yes, you will be charged even if the return was rejected. With online you pay the same fee whether you e-file or mail it in an envelope. Rejected returns can be fixed and re-filed or they can be printed and mailed.
if you used the CD/download and paid the state e-file fee and the return was rejected, you can ask customer support for a refund of the state e-file fee.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
