@fc1466 TurboTax receives no information from the IRS after you file your tax return. TT does not know anything about whatever the IRS requested from you. It is up to you to provide the information that the IRS requested. What is the letter number or CP number on the request that you received? You do not have "protection" against the IRS requiring additional information from you. TurboTax is a software program----the software does not know when a user enters something incorrectly or leaves out information about income received, etc.
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
